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How juragan2 Protects Your Privacy

We collect and use your information only to run your account, process your DANA, OVO, GoPay and QRIS deposits and withdrawals, and keep the platform secure.

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How to Contact Us About Your Privacy

Team online

Live Chat

Open your account and tap the chat icon in the lobby. Our team responds during operating hours to answer questions about how we use your data and your privacy rights.

Email Support

Send your privacy inquiry to our support inbox. Include your account email and describe what data you want to access, update or have removed, and we'll respond within five business days.

Account Settings

Log in to juragan2, navigate to Settings > Privacy & Data, and review or update your personal details, communication preferences and data retention choices directly.

DATA SECURITY INSIDE

How We Handle Your Information

Encryption & Storage

Your passwords and payment details are encrypted using industry-standard protocols. Account records, deposit and withdrawal history, and game activity are stored on secured servers with restricted access. We do not store full credit card or bank account numbers.

Cookies & Tracking

We use cookies to remember your login, language preference and gameplay history so you don't have to re-enter details each visit. Essential cookies keep the lobby running; optional cookies help us understand how you navigate the platform.

Third-Party Sharing

We share your payment and identity data only with payment processors for DANA, OVO, GoPay and QRIS transactions, and with fraud-prevention services. We never sell or rent your information to advertisers or marketers.

Data Retention

We keep your account and transaction records for as long as your account is active, plus the minimum period required by Indonesian law for tax and anti-fraud purposes. Closed accounts are archived securely for a set period before deletion.

Your Rights & Requests

You have the right to access your personal data, request corrections, ask us to delete non-essential information, and opt out of marketing emails. Submit requests via Settings or email support, and we'll respond within the timeframe required by local law.

Policy Updates

We update this privacy policy when our data practices change or local regulations shift. We'll notify you via email if changes affect how we handle your information. Check this page regularly for the latest version.

Privacy Policy Questions Answered

When you close your account, we archive your personal and transaction records securely in accordance with Indonesian law. Non-essential data like gameplay history may be deleted sooner. Your request to delete data is processed within 30 days where local law permits. Contact support to initiate account closure and data-handling options.

Your deposit details are encrypted during transmission and never stored in full on our servers. We partner with certified payment processors for each rail. Your DANA, OVO, GoPay and QRIS transactions are tokenized, meaning we hold a reference code instead of your actual account details. Two-factor verification on withdrawal adds another layer.

Yes. Log into your account, go to Settings > Privacy & Data, and you'll find a summary of your stored information including name, email, phone, deposit history, and game activity. For a complete data export, email support with your account details, and we'll send a full record within five business days.

Only authorized juragan2 staff can view your account data for support, fraud prevention and compliance reasons. Our system logs all access attempts. Payment processors see transaction details necessary to clear deposits and withdrawals. Game data is encrypted and separated from personal information. You control who else can link to your account via recovery options.

We do not sell your personal or gameplay data to advertisers, brokers or other third parties. We may use your email to send account updates, security alerts and information about platform changes. You can opt out of marketing emails in Settings > Communication Preferences anytime without affecting your account access.

We monitor our systems continuously for unauthorized access. If a breach occurs, we investigate immediately, notify affected users via email and provide guidance on securing your account. We comply with Indonesian law on incident notification timelines. Enable two-factor authentication in Settings > Security to reduce breach risk to your account.

We retain deposit and withdrawal records for the duration of your account plus a minimum of seven years as required by Indonesian financial regulations. Game session data is kept for one year. You can download your transaction history from Settings > Account History anytime. Older records are securely archived and deleted after legal requirements expire.

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